Skip to main content
Answered

Enabling SCIM

  • 2 April 2024
  • 1 reply
  • 46 views

We have SSO already implemented via Okta for our workspace.
IF/When we implement SCIM provisioning...will it just “sync” the existing users?
Also, do you have other documentation on this other than this:
System for Cross-domain Identity Management (SCIM) Provisioning | Help Center 

Best answer by bernice

Hi @Robyn Thorp 👋  When you implement SCIM provisioning with your existing SSO setup via Okta, it will sync the existing users. Once the user has the same email address in both Okta and Intercom, their account will be synced. A new user will only be provisioned if that email address doesn't exist in Intercom.

Hope this helps! 🚀

View original
Did this topic help you find an answer to your question?

1 reply

bernice
Intercom Team
Forum|alt.badge.img+5
  • Intercom Team
  • 230 replies
  • Answer
  • April 8, 2024

Hi @Robyn Thorp 👋  When you implement SCIM provisioning with your existing SSO setup via Okta, it will sync the existing users. Once the user has the same email address in both Okta and Intercom, their account will be synced. A new user will only be provisioned if that email address doesn't exist in Intercom.

Hope this helps! 🚀


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings