Enabling SCIM

  • 2 April 2024
  • 1 reply

We have SSO already implemented via Okta for our workspace.
IF/When we implement SCIM provisioning...will it just “sync” the existing users?
Also, do you have other documentation on this other than this:
System for Cross-domain Identity Management (SCIM) Provisioning | Help Center 


Best answer by bernice 8 April 2024, 16:00

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Hi @Robyn Thorp 👋  When you implement SCIM provisioning with your existing SSO setup via Okta, it will sync the existing users. Once the user has the same email address in both Okta and Intercom, their account will be synced. A new user will only be provisioned if that email address doesn't exist in Intercom.

Hope this helps! 🚀