Hi Intercom Community,

We are a returning customer (we was using Intercom for many years until end of 2024 with US data hosting) and want to come back but with EU hosting to make it complaint. I’m hoping to get some help moving the process forward as we seem to be stuck.

Our goal is simple: we want to pay for and activate the Intercom Advanced plan with EU data residency. Another words: 😅

To make it as easy as possible, here are all the details:

• Plan: We need 3 seats on the Advanced plan.

• Hosting: Data residency in the European Union is a mandatory requirement for us.

• Commitment: We are ready to pay immediately. We understand an annual commitment is required, and that's perfectly fine. We can even pay for 2 years upfront if it helps accelerate the activation.

• Context: We were long-time Intercom users who churned in late 2024. We've decided to come back and are fully aware of the product and its capabilities (including the limitations of the EU hosting add-ons).

• Urgency: We are fully decided and do not need a sales call or a demo. We simply need a way to pay and get our workspace running.

The reason I'm posting here is that I first reached out via the Intercom chat to start this process 11 days ago (on October 1st). After a follow-up, I was told the request needed to be handled by the regional team in Europe, but we haven't received any further contact.

Could someone from the sales or EU-focused team please help us get this finalized? We are very keen to get started.

Thanks, Michał