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Answered

How do you unlock a teammates account?


How do you unlock a teammates account?

Best answer by Nathan Sudds

@Maria Paez Did you reach out to Intercom Support to get the issue resolved? If not I’d recommend doing this for sure!  Hopefully you are back online and have things working, it can be frustrating to get blocked/locked out but it’s for safety/security reasons which protects your inbox too.  Wishing you all the best with getting it resolved if it’s not already. 

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3 replies

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • September 1, 2022

Hey @joel w​ Racheal from the Support Engineer team here 👋

 

Is your teammate locked out for too many failed password attempts? If so- they will need to reach out to the team to reset their attempts.


  • New Participant
  • 3 replies
  • August 24, 2024

There has to be a way that someone in the company get access as this can negatively affect our business


Nathan Sudds
Expert User ✨
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  • Top Expert
  • 283 replies
  • Answer
  • August 27, 2024

@Maria Paez Did you reach out to Intercom Support to get the issue resolved? If not I’d recommend doing this for sure!  Hopefully you are back online and have things working, it can be frustrating to get blocked/locked out but it’s for safety/security reasons which protects your inbox too.  Wishing you all the best with getting it resolved if it’s not already. 


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