How do you unlock a teammates account? | Community
Skip to main content
Answered

How do you unlock a teammates account?

  • August 30, 2022
  • 3 replies
  • 722 views
J
How do you unlock a teammates account?

Best answer by Nathan Sudds

@Maria Paez Did you reach out to Intercom Support to get the issue resolved? If not I’d recommend doing this for sure!  Hopefully you are back online and have things working, it can be frustrating to get blocked/locked out but it’s for safety/security reasons which protects your inbox too.  Wishing you all the best with getting it resolved if it’s not already. 

เฉลิม คำพิทูรย์

3 replies

Racheal
Intercom Team
Forum|alt.badge.img+5
  • RachealIntercom Team
  • Customer Support Engineer
  • September 1, 2022

Hey @joel w​ Racheal from the Support Engineer team here 👋

 

Is your teammate locked out for too many failed password attempts? If so- they will need to reach out to the team to reset their attempts.

เฉลิม คำพิทูรย์
M
  • Maria Paez
  • New Participant
  • August 24, 2024

There has to be a way that someone in the company get access as this can negatively affect our business

Nathan Sudds
Top Expert ✨
Forum|alt.badge.img+7
  • Nathan Sudds
  • Top Expert
  • Answer
  • August 27, 2024

@Maria Paez Did you reach out to Intercom Support to get the issue resolved? If not I’d recommend doing this for sure!  Hopefully you are back online and have things working, it can be frustrating to get blocked/locked out but it’s for safety/security reasons which protects your inbox too.  Wishing you all the best with getting it resolved if it’s not already. 

Nathan Sudds, Intercom Consultant | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: https://www.intercom.com/customers/jukebox
เฉลิม คำพิทูรย์
Terms & ConditionsAccessibility statement