How do you work with voice channels if you have no onsite presence in that country? | Community
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How do you work with voice channels if you have no onsite presence in that country?

  • December 8, 2025
  • 1 reply
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A

We have users worldwide and I have agents in India, UK and Canada.

What are the best practices for working with voice channels from countries where we have no office?

Example: We have no office in Mexico, it’s impossible to get a local number and have them call into the US or Canada line

Best answer by Paul D

Hi ​@atrottier21 - Phone numbers in your workspace must be for a country where your company has a physical location as noted in this article. 

    1 reply

    Paul D
    Intercom Team
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    • Paul DIntercom Team
    • Intercom Team
    • Answer
    • January 20, 2026

    Hi ​@atrottier21 - Phone numbers in your workspace must be for a country where your company has a physical location as noted in this article. 

    Paul | Technical Support Engineer
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