I connected a new feature that became available for the account. However, I cannot disable it; there was no warning about a large payment amount, and I thought there were limits on the number of chats for analytics, but it turns out there is no limit and funds are just being charged continuously. I have already created 4 requests in the chat, but in 4 days, none have received a response or connected me with a specialist.
Answered
How to cancel the Pro subscription?
Best answer by Karla T
Hi
Thanks for sharing this here. I can understand how concerning that experience must be, especially with unexpected charges and not getting a timely response.
I’ve taken a look and can see that you’re already in touch with a member of our support team. They’ll be best placed to investigate what’s happened with the feature, billing, and limits, and to get this resolved for you as quickly as possible.
If anything changes or you don’t hear back soon, feel free to let me know here and I can help follow up internally 👍
- Intercom Team
- Answer
Hi
Thanks for sharing this here. I can understand how concerning that experience must be, especially with unexpected charges and not getting a timely response.
I’ve taken a look and can see that you’re already in touch with a member of our support team. They’ll be best placed to investigate what’s happened with the feature, billing, and limits, and to get this resolved for you as quickly as possible.
If anything changes or you don’t hear back soon, feel free to let me know here and I can help follow up internally 👍
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