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I've just inherited an Intercom instance with pretty robust rules and bots set up. I would love to run some tests on some things in a test environment but do not want to take the time to rebuild everything from production. Can I refresh the test environment to match production? Am okay with losing everything that is currently in Test.

Hi Sarah! Thanks for posting to Interconnected! 👋

 

It is not possible to merge your Test environment with your Prod. Your test Workspace is completely separate from your main workspace. You can read more about the Testing workspace in this article.

 

Thanks,

Sam

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