Hello,
We're seeing localized email headers displayed to customers in email conversations.
For example, the quoted conversation history contains russian language:
- От:
- Отправлено:
- Кому:
- Тема:
and timestamps such as:
(UTC+07:00) Tomsk
Our workspace language is set to English, and we'd like all customer-facing communication to appear in English.
Could you please clarify:
- Where these localized headers are coming from?
- Whether there is a way to force them to appear in English?
- Whether there is a setting to prevent timezone names such as "Tomsk" from being shown?
I've attached screenshots for reference.
Thank you.
