Removing teammates and how conversations reassigned impact reporting

Question

Hello! We frequently use conversations assigned as a daily/monthly metric for reporting purposes. When we remove a teammate and reassign conversations to another Teammate (usually myself), all those conversations appear in the daily reporting. To resolve this, I have to filter myself out of the reporting. This has a significant impact on a lot of our reports that are filtered by teammate and conversations assigned. Is there a way to remove a teammate from Intercom without having conversations reassigned appearing in the reporting?

Ebenezer.Laleye · Accepted Answer

Hi ​@Jess L! Ebenezer here from Engineering Support👋.There is no built-in way to remove a teammate without having their reassigned conversations appear in reporting, unfortunately. Manual tagging or use of Conversation Data Attributes is the only available workaround.

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