Why I and my team are not getting notification when a customer comes on live chat? We have all the notification settings ticked under My account > Notifications. We generally look at slack channel to see who came on chat and then view on intercom.
Best answer by Roy
Hello @user431 , If you are talking about Desktop Notification, I tried to test it.
Appears it's working in Firefox (But with some delay). What about Chrome tried to reset settings but still don't get a notification.
The best way will be to report this to @Intercom Bug Reports Group, someone from Intercom will reply to you after the holidays.
+5Hello @user431 , If you are talking about Desktop Notification, I tried to test it.
Appears it's working in Firefox (But with some delay). What about Chrome tried to reset settings but still don't get a notification.
The best way will be to report this to @Intercom Bug Reports Group, someone from Intercom will reply to you after the holidays.
Hi! I have the same problem, using currently Chrome. When a new conversation enters I can hear the sound, but there is no notification appearing from my desktop.
Is this still something to fix or I'm the only one with the problem?
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