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Why I and my team are not getting notification when a customer comes on live chat? We have all the notification settings ticked under My account > Notifications. We generally look at slack channel to see who came on chat and then view on intercom.

  • December 30, 2020
  • 2 replies
  • 52 views

Why I and my team are not getting notification when a customer comes on live chat? We have all the notification settings ticked under My account > Notifications. We generally look at slack channel to see who came on chat and then view on intercom.

Best answer by Roy

Hello @user431​ , If you are talking about Desktop Notification, I tried to test it.

Appears it's working in Firefox (But with some delay). What about Chrome tried to reset settings but still don't get a notification. 

The best way will be to report this to @Intercom Bug Reports​ Group, someone from Intercom will reply to you after the holidays.

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  • Expert User
  • 1152 replies
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  • December 30, 2020

Hello @user431​ , If you are talking about Desktop Notification, I tried to test it.

Appears it's working in Firefox (But with some delay). What about Chrome tried to reset settings but still don't get a notification. 

The best way will be to report this to @Intercom Bug Reports​ Group, someone from Intercom will reply to you after the holidays.


  • Connector
  • 5 replies
  • June 28, 2021

Hi! I have the same problem, using currently Chrome. When a new conversation enters I can hear the sound, but there is no notification appearing from my desktop.

 

Is this still something to fix or I'm the only one with the problem?


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