Answered
Why I and my team are not getting notification when a customer comes on live chat? We have all the notification settings ticked under My account > Notifications. We generally look at slack channel to see who came on chat and then view on intercom.
Why I and my team are not getting notification when a customer comes on live chat? We have all the notification settings ticked under My account > Notifications. We generally look at slack channel to see who came on chat and then view on intercom.
Best answer by Roy
Hello @user431 , If you are talking about Desktop Notification, I tried to test it.
Appears it's working in Firefox (But with some delay). What about Chrome tried to reset settings but still don't get a notification.
The best way will be to report this to @Intercom Bug Reports Group, someone from Intercom will reply to you after the holidays.
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.