Why I and my team are not getting notification when a customer comes on live chat? We have all the notification settings ticked under My account Notifications. We generally look at slack channel to see who came on chat and then view on intercom.

Question

Why I and my team are not getting notification when a customer comes on live chat? We have all the notification settings ticked under My account > Notifications. We generally look at slack channel to see who came on chat and then view on intercom.

Roy · Accepted Answer

Hello @user431​, If you are talking about Desktop Notification, I tried to test it. Appears it's working in Firefox (But with some delay). What about Chrome tried to reset settings but still don't get a notification.The best way will be to report this to @Intercom Bug Reports​Group, someone from Intercom will reply to you after the holidays.

User639 · Answer

Hi! I have the same problem, using currently Chrome. When a new conversation enters I can hear the sound, but there is no notification appearing from my desktop.

Is this still something to fix or I'm the only one with the problem?

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