Hey @jake s15​ Is the CNAME status showing as unauthenticated in Intercom? If so here is a link to an article on how to authenticate the same. Could you share a full screenshot including the status?

hi! yes! here is the screenshot. Thank you!

Thank you so much for the screenshot. Have you verified the custom email address? The article I shared earlier will guide you on this step.

Hi! I just realized that the problem was the swapstack.co part of the domain - I removed that and everything appears to be working now! Thanks for your help!