Why is my CNAME authentication failing? | Community
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Why is my CNAME authentication failing?

  • November 30, 2021
  • 4 replies
  • 296 views
J

First screenshot is the instruction from Intercom, the second screenshot is the input in Namecheap (our domain provider).

 

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Best answer by Jake S15

Hi! I just realized that the problem was the swapstack.co part of the domain - I removed that and everything appears to be working now! Thanks for your help!

4 replies

A
Employee
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  • AparnaEmployee
  • Employee
  • 328 replies
  • December 2, 2021

Hey @jake s15​ Is the CNAME status showing as unauthenticated in Intercom? If so here is a link to an article on how to authenticate the same. Could you share a full screenshot including the status?

J
  • Jake S15
  • Author
  • New Participant
  • 2 replies
  • December 2, 2021

hi! yes! here is the screenshot. Thank you!image

A
Employee
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  • AparnaEmployee
  • Employee
  • 328 replies
  • December 2, 2021

Thank you so much for the screenshot. Have you verified the custom email address? The article I shared earlier will guide you on this step.

J
  • Jake S15
  • Author
  • New Participant
  • 2 replies
  • Answer
  • December 2, 2021

Hi! I just realized that the problem was the swapstack.co part of the domain - I removed that and everything appears to be working now! Thanks for your help!


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