How to implement automated CSAT with both Intercom and Hubspot? | Community
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Hi everyone,

I work in Customer Care, and my clients reach out via email, inbox, calls, video calls, or Intercom. All interactions are logged in HubSpot. I’d like to send an automated CSAT survey after each support interaction.

I’ve seen the CSAT feature in Intercom, which is great for sending instant surveys to clients. However, I also need a way to send surveys to clients who contact me through channels outside of Intercom and I want to be able to track data in one place for my KPIs.

Has anyone done this before? Is there an integration we can set up to make it work across all channels?

Hi Julie,


At Isara, we predict CSAT for every conversation (Intercom, HubSpot, email, calls) so you don’t have to send surveys, everything is tracked in one place.
I sent you a quick message if you’d like to hear more.


Florian

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