Anyone else making Fin proactive? How are you triggering it — quick replies or the banner with the three options?
We've connected live user activity from Amplitude into Fin soand are using it to make Fin proactive based on real-time behavior. Trying to figure out the best way to actually surface that.
So far I've tried:
- Quick replies — feels like the more unstable/experimental route (schema reference), and the options end up as pretty terse one-liners
- The banner (three-option version) — more stable, but too small to show the full message before engaging
We want to find a solution that lets us show a bit more text in the proactive message — something in between: more room than the banner gives, but without shrinking down to quick-reply one-liner options.
Curious how others are approaching this — which method have you had the most luck with, and any gotchas I should know about before going further down one path?