Hopefully I can describe this as simply as possible to see if this is expected or if anyone has run into this.
I have an escalation rule set and live for audience A. I have batch testing setup in the test section and for each batch I set an audience B-H, one at a time or a single one (doesn’t matter). But batch testing is never tested as audience A.
For any batch test that I run for any audience B-H, the escalation rule is triggered, meaning that it automatically escalates so that I cannot test my content or other guidance. I must turn off escalation rule for Audience A, test in the batch section as Audience B to get my answers, and then turn on escalation rule for Audience A. This does not seem like desired behavior.
If I just skip the batch testing and test directly in my product via the messenger, the Escalation Rule is not triggered and works properly.
Does anyone know what could be causing this? Is there another setting I am not aware of?
An example of escalation rule being turned off and getting the correct batch answers:
vs turning the rule on for only audience A, batch testing as audience b, and getting this answer:
screenshots clipped for privacy.
