Loads of new features, some AI capabilities complimenting/replacing legacy features and many terminology updates. The Intercom glossary is being updated daily, but after some recent Intercom partner training, felt it worthwhile to post some of our notes on the Intercom Lexicon for those that are new to the platform or about to explore Fin. Check it out here: https://www.journeymapper.net/blog/intercom-glossary-101
