Hello,
1. Managing multiple products and countries
We have several payroll products, available in different countries. Eventually we’ll move to one product across all countries, but until then we need a way to manage this in the Help Centre. We’d rather not create multiple Help Centres, as we’d need to host each one and update the same articles in several places whenever the software changes. Instead, we’re leaning towards one Help Centre with audiences set for product- or country-specific content, and no audience on generic content. Does this sound like the right approach?
2. Content for beta testers only
Our Help Centre is public (on our website) and also available in the Intercom chat bubble. We have beta testers trialling our new product, and we’d like to give them self-help articles in the chat bubble without making those articles public. At the moment, the beta content is confusing our existing customers, our support team and Fin.
As far as we can tell, there’s no way to restrict public Help Centre articles, because people don’t log in to view them. We looked at snippets, but customers can’t browse or search them - only Fin can use them.
Is there a way to make articles visible to specific customers in the chat bubble but hidden from the public Help Centre?