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Add multiple snippet/records in Fin content

  • July 13, 2023
  • 2 replies
  • 239 views
N

Hi,

 

Is it possible to add multiple snippets/records to FIN? Or upload JSON/CSV file? 

 

Thank you,

Noam

Best answer by Racheal

Hey @Noam Huri Racheal from the support engineer team here👋 

 

At the moment, Fin only supports content sync from a URL, not from uploaded files like images, video, PDFs or CSVs. This includes files that are embedded or linked on your Help Center page. Where possible, we've found that the best workaround is copying the information from the file into the body of a Help Center article. That's a great idea, though, so I'm happy to pass it along to our Product Team!

    2 replies

    Racheal
    Intercom Team
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    • RachealIntercom Team
    • Customer Support Engineer
    • 512 replies
    • Answer
    • July 18, 2023

    Hey @Noam Huri Racheal from the support engineer team here👋 

     

    At the moment, Fin only supports content sync from a URL, not from uploaded files like images, video, PDFs or CSVs. This includes files that are embedded or linked on your Help Center page. Where possible, we've found that the best workaround is copying the information from the file into the body of a Help Center article. That's a great idea, though, so I'm happy to pass it along to our Product Team!

    M
    Employee
    • Michelle F11Employee
    • Employee
    • 3 replies
    • July 19, 2023

    @Noam Huri You can also create snippets of content [docs] where you can paste in text content, and just today we added the ability to import pdf’s for Fin. You can easily copy/paste into a snippet and test it out to see how well it works. We’re adding more support for different content types all the time!


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