We have 100+ physical audio technology products (along with manuals for all of them). Additionally many of them have similar names. First, we need Fin AI to differentiate these products. Second we need to have Fin AI be able to do troubleshooting and give product recommendations. What would be the best practice for getting Fin AI to differentiate our products, and not make any up.
Additionally, for troubleshooting, are we best off letting Fin-AI just try to handle it, or should we create procedures that run customers through their problem. Let’s say we choose procedures, how should I make sure Fin AI uses the relevant content (correct manual) for every device?