Can I Turn off Fin asking me (as an intercom user) to rate the answers it provides me? | Community
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Can I Turn off Fin asking me (as an intercom user) to rate the answers it provides me?

  • June 3, 2026
  • 2 replies
  • 228 views
S

I find the in app Fin experience on intercom to be incredibly helpful and I use it all the time. However, I get so many “rate your conversation” emails that it is starting to get annoying. 

Is there a way that I can mute these? To be clear, this is my as an intercom user using the in-app Fin to ask intercom related questions. 

Thanks!

Best answer by Aleksei O

​@Steve Bujouves I don’t think so, as those are configured on the workspace level: if Intercom has been configured to ask for CSAT, the survey will always appear at the end of the conversation :( 

    2 replies

    Aleksei O
    Super User ✨
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    • Aleksei O
    • Super User
    • Answer
    • June 4, 2026

    ​@Steve Bujouves I don’t think so, as those are configured on the workspace level: if Intercom has been configured to ask for CSAT, the survey will always appear at the end of the conversation :( 

    Book a free call with me here: https://calendar.app.google/gpYYAHW6M5j9inEN8
    S
    Intercom Team
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    Hi ​@Steve Bujouves, Seán here from the Fin technical support team 👋

    If you mean Fin’s post-answer prompt like “Did that answer your question?”, that can’t currently be fully turned off. By default, Fin generates a contextual feedback question after direct answers, although you can replace it by ending your Guidance with your own question.

    If you’re instead referring to the separate follow-up message Fin sends when a customer goes inactive, that part can be turned off by setting Follow up with inactive customers to No follow up in Fin AI Agent > Deploy > Chat or in the Let Fin handle workflow step.

    You can also find more detail here:

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