Can I Turn off Fin asking me (as an intercom user) to rate the answers it provides me? | Community
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Can I Turn off Fin asking me (as an intercom user) to rate the answers it provides me?

  • June 3, 2026
  • 1 reply
  • 16 views

I find the in app Fin experience on intercom to be incredibly helpful and I use it all the time. However, I get so many “rate your conversation” emails that it is starting to get annoying. 

Is there a way that I can mute these? To be clear, this is my as an intercom user using the in-app Fin to ask intercom related questions. 

Thanks!

1 reply

Aleksei O
Innovator ✨
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  • Innovator ✨
  • June 4, 2026

@Steve Bujouves I don’t think so, as those are configured on the workspace level: if Intercom has been configured to ask for CSAT, the survey will always appear at the end of the conversation :(