I’d been exploring this using Fin but had hit a road block and wanted to see if anyone had created anything like this:
We want every negative Fin CSAT to create a ticket to our team to review to see if we could make any changes to Fin.
We use a reusable workflow to route negative Fin CSATs to the team - and we want that to continue - but in the background we want this ticket to route to a different team to review.
Any thoughts? My first post here, so let me know if not the right format.
Best answer by Aleksei O
Hi @NumanAdam 👋 I don’t think there is an out-of-the-box automation for this, but you can always use a third-party tool to trigger ticket creation as follows:
Hi @NumanAdam 👋 I don’t think there is an out-of-the-box automation for this, but you can always use a third-party tool to trigger ticket creation as follows:
