Fin AI will always give suggestions when a customer asks a question. Let’s say the customer asks about a device (we have physical products that require a little technical knowledge), Fin AI always responds something along the lines “What do you want to know? (for example: this thing, that thing, many other things) You might be able to do this or that”
I would like to to answer the customer’s question and not give extra information unless absolutely relevant. However, no matter what guidance I give, it will not stop this behavior.
Answered
Fin AI won't stop making suggestions
Best answer by Ebenezer.Laleye
Hi
What you’re seeing is mostly expected Fin behavior, not something Guidance can fully “turn off.” When Fin doesn’t have a clear/confident match, it will send a disambiguation response that may share context from sources, attempt a partial answer, and ask the customer to clarify. That is part of how Fin avoids hallucinating.
- Intercom Team
- Answer
Hi
What you’re seeing is mostly expected Fin behavior, not something Guidance can fully “turn off.” When Fin doesn’t have a clear/confident match, it will send a disambiguation response that may share context from sources, attempt a partial answer, and ask the customer to clarify. That is part of how Fin avoids hallucinating.
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