FIN & Articles with Target Audience Rules

Question

How I can get FIN to include information in its knowledge sources based on articles with Target Audience rules turned on?The scenario is that we have some articles in our HelpCenter that we want to restrict to certain groups of users. However when check the FIN knowledge base, none of the articles that I have Target Audience rules on appear here. Is there a way to add them to the knowledge base?

Nathan Sudds · Accepted Answer

@david togamiYou should be able to control this in the Knowledge Hub it currently says this does apply for Fin answers to users but doesn't apply to Copilot for the team.See the article here onManage knowledge audiences and targetingI need to look at this further as well, to see how profiles play into this too.If you get stuck let us know more specifics about your target audience so we can help you get things working.From what I'm seeing here it should be possible to accomplish what you are trying to do.Hope this helps!

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