When Fin replies or send a follow up for inactive customers, the outbound reply doesn't include the quoted thread below the message. Recipients only see the reply itself with no prior context.
Is there a setting in Intercom to enable quoted/threaded replies so the previous email history is included in outbound replies the way traditional email clients handle it? If not, what's the recommended workaround for managing external partner email threads through Intercom without losing context for recipients?
