Hi All,
How do you all work around the guidance limitation of 100 pieces of total guidance?
We have the opportunity to consolidate some guidance, but because the bot is used across multiple teams with different workflows and channels, this limitation will hamper us.
Thanks!
Afton
Best answer by Jon Vaughan
Hi - you can have more than 100 pieces of guidance, its just that only 100 pieces can be active for a conversation. You can segment by audience and channel to have more than 100 for example. Also depending on the exact guidance you might find that you can concatenate some together, i think they can be fairly long.
+1Hi - you can have more than 100 pieces of guidance, its just that only 100 pieces can be active for a conversation. You can segment by audience and channel to have more than 100 for example. Also depending on the exact guidance you might find that you can concatenate some together, i think they can be fairly long.
+1It would be great if we could start grouping and ordering guidance. They’re just added in the order of creation and that’s a lot of control + f’ing.
Hi
This is a really good idea, thanks for sharing it. The best place to raise and track requests like this is our Community Product Wishlist. I'd recommend searching there first to see if a similar idea already exists, and if it does you can upvote it or add your comments. If not, you can create a new request here: Product Wishlist.
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