Improve Fin’s ability to understand and calculate dates | Community
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Question

Improve Fin’s ability to understand and calculate dates

  • February 4, 2026
  • 1 reply
  • 4 views
Gustav Riederer
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Fin is technically able to read dates, but in practice it often fails to reason about them correctly.

Example

Fin currently sends out discount codes that are already expired, because it doesn’t reliably calculate whether a date is in the past, present, or future.

Feature request
    •    Fin should be able to compare dates to the current date
    •    Fin should not mention or suggest expired offers
    •    Ideally, Fin should be aware of:
    •    “valid until”
    •    “expired”
    •    “not yet active”

Why this matters
    •    Prevents customer frustration
    •    Avoids incorrect promises (e.g. expired discounts)
    •    Increases trust in AI-generated responses
 

    1 reply

    G
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    • Gerald Prado
    • Connector
    • February 4, 2026

    I ran into this as well. We sync one of our event pages that has details and Fin would call out days in the past. What worked for me was to create a snippet of information that I also sync with Fin giving it instruction to first check the current date, and NOT call out events with dates in the past.

    I tried adding the instruction into guidance and it didn’t quite work as well as the snippet. There are still instances where Fin will call out the events if the customer asks, but it will, only now it says “these were past events”.

    You may want to create a snippet of coupon codes with the instruction to never use these coupon codes. It’s also worth noting the reason that I could NOT get fin to stop calling them out, is that we were syncing from a dedicated web page where the dates were available, and Fin will rank that information of higher importance over snippets and guidance when responding to the user. 

    Hope this helps. 

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