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Increase Guidance Limit From 100 to 150

  • February 27, 2026
  • 1 reply
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Nathaniel Urquia
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Increase Guidance Limit From 100 to 150 or more… 

Hello Team, we have reached 100 Fin guidance limit in total for Chat/Email and Voice. 

Can you separate this limiter instead? I mean...
Like 100 for Voice and 100 for non-voice?
Of can you just increase the limit to 150 if it’s easier to configure? 

 We are adding more features to as we go along the way. So, our other work space will surely reach the limit pretty soon. 

Best answer by Nico Magbiray

Hi,

Reaching that 100-guidance limit can be a bit frustrating. Currently, that limit is a fixed global setting across Chat, Email, and Voice, so it isn't possible to split or increase it to 150 just yet. A humble tip that might help is to consolidate similar rules into a single, more detailed guidance slot (which can hold up to 2,500 characters) or use Audience Rules to make one rule behave differently across your various channels. You could also try moving some of your more complex handoff logic into Workflows to save your guidance slots for tone and style instructions. It’s a bit of a balancing act, but these small shifts can really help you make the most of the space while you continue to add great new features

    1 reply

    Nico Magbiray
    Innovator ✨
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    • Nico Magbiray
    • Innovator ✨
    • Answer
    • February 27, 2026

    Hi,

    Reaching that 100-guidance limit can be a bit frustrating. Currently, that limit is a fixed global setting across Chat, Email, and Voice, so it isn't possible to split or increase it to 150 just yet. A humble tip that might help is to consolidate similar rules into a single, more detailed guidance slot (which can hold up to 2,500 characters) or use Audience Rules to make one rule behave differently across your various channels. You could also try moving some of your more complex handoff logic into Workflows to save your guidance slots for tone and style instructions. It’s a bit of a balancing act, but these small shifts can really help you make the most of the space while you continue to add great new features

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