I have a CSV list of 5000+ frequently asked sales tax questions and their corresponding answers. I would like intercom to ingest these questions surface the answer to customers. I would also like to be able to update these questions quickly over time as the answer changes. What is the easiest to ingest these into intercom? Should I use something like Confluence instead of CSV? Any advice?

@Tom Adler I am afraid that Zapier or REST API custom implementation is the way to go to integrate confluence right now.

If you’re happy with the current questions and answers, I would upload them as a PDF (or multiple PDFs broken down by categories) inKnowledge. Fin will immediately start using the question and answer pairs in conversations. As questions or answers change, you’ll just need to update the files on your end and re-upload them.

Ingesting large amount of questions for Fin to surface answers with.

Ingesting large amount of questions for Fin to surface answers with. | Community

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