Is there a way that FIN can be instructed to go to certain "Paths" within the workflow or it's just a dead-end when we let FIN handle it?  | Community
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Is there a way that FIN can be instructed to go to certain "Paths" within the workflow or it's just a dead-end when we let FIN handle it? 

  • February 4, 2026
  • 1 reply
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Nico Magbiray
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Is there a way that FIN can be instructed to go to certain "Paths" within the workflow or it's just a dead-end when we let FIN handle it? 
 

I noticed that when a user goes into the “Let FIN handle” node, there is no way out. The only option is to escalate/hand it over to a human agent. 

1 reply

Conor
Super User ✨
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  • Conor
  • Super User ✨
  • February 9, 2026

Hey ​@Nico Magbiray! Do you have an example in mind? In general, you’re right - once Let Fin Handle starts, the only exit path is escalating.

However, Procedures (formerly Tasks) is a natural language way of instructing Fin to follow step-by-step processes. If you have access to either version, it’s worth experimenting with! 

Behind the scenes with Intercom setups from real customers: https://www.youtube.com/@support-stack | Join customer support leaders learning how to future-proof their teams on Intercom: https://www.customersuccess.cx/daily | Get answers to your Fin questions: https://www.customersuccess.cx/fin-questions-answered
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