Is there a way to have the Fin AI agent reference information (including hyperlinks to PDFs) on a website but restrict it from linking customers to the site? We have a page with links to user manuals for devices listed on our website that was meant to just be for AI reference rather than for public consumption. We want Fin to be able to answer a question troubleshooting use of a specific device type with the user manual, but don’t want to take customers to a page with a huge table of devices on it.
Answer
Pull information from website rather than link to it
Best answer by Tommy Mains
Interesting. I don’t think you’d be able to get Fin to offer up a link to a PDF that’s linked on a webpage, BUT you could probably upload the PDF as a webpage itself and then use guidance to send users a direct link to the PDF’s webpage.
+8
There’s a content source Guidance type that would allow you to share some guidance specifically about how to use that source and you can experiment with it. You just need to @mention the content source then add some instructions.
Here’s a very rough idea but I get the sense this might work for what you need based on my experience:
Thanks for the detailed answer Nathan! Fin is doing a good job of providing information from within the page, but unfortunately the guidance doesn’t work. I tried a few different iterations of the instructions and Fin does sometimes provide information from the page in the response, but it still almost always links to the webpage.
+8
+3Interesting. I don’t think you’d be able to get Fin to offer up a link to a PDF that’s linked on a webpage, BUT you could probably upload the PDF as a webpage itself and then use guidance to send users a direct link to the PDF’s webpage.
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.