We've all spent time improving Fin's knowledge, testing answers and looking at resolution rates.
But I'm curious about what happens after Fin actually sends the answer.
Say Fin tells a customer:
“Yes, you can get a full refund.”
…but your actual policy doesn't allow it.
Or it gives an answer that sounds completely normal, but contains something your team shouldn't be promising.
How are you catching those cases today?
Manual QA? Monitors? Sampling conversations? Customer complaints? Or do they mostly get missed?
I'm particularly interested in teams running Fin at meaningful volume. How are you handling this in practice?