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Activating a bot for WhatsApp messages

  • January 16, 2023
  • 3 replies
  • 365 views

Hello, I made an integration between intercom and Octopods to receive WhatsApp messages.

 

How do I connect the bot to customers who send messages from WhatsApp?

Best answer by mateusz.leszkiewicz

HI Pedro Genezez It’s Mat from the Support Engineering Team 😀

Actually, you can now use Fin in all your chats (including WhatsApp).

You can read more about it here:

https://www.intercom.com/help/en/articles/7120684-fin-ai-agent-explained

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3 replies

Shauna
Intercom Team
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  • Intercom Team
  • 159 replies
  • January 17, 2023

Hey @בן​ 👋🏼

 

There's no way to set up your bots to work with the WhatsApp Integration in Intercom. The Octopods integration only works with the Inbox - it does not work with our Bots either.

 

This would be a feature request for our team 🚀 I'll pass this along to the team for you - Please provide any feedback or share any context you may have in regards to your use case here!


  • New Participant
  • 1 reply
  • May 29, 2024

Do you have any updates about this topic? I need to create a bot using answers from WhatsApp (octopods integration)


mateusz.leszkiewicz
Intercom Team
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HI Pedro Genezez It’s Mat from the Support Engineering Team 😀

Actually, you can now use Fin in all your chats (including WhatsApp).

You can read more about it here:

https://www.intercom.com/help/en/articles/7120684-fin-ai-agent-explained


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