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Activating a bot for WhatsApp messages

  • 16 January 2023
  • 3 replies
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Hello, I made an integration between intercom and Octopods to receive WhatsApp messages.

 

How do I connect the bot to customers who send messages from WhatsApp?

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Best answer by mateusz.leszkiewicz 2 July 2024, 16:05

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Userlevel 3
Badge +4

Hey @בן​ 👋🏼

 

There's no way to set up your bots to work with the WhatsApp Integration in Intercom. The Octopods integration only works with the Inbox - it does not work with our Bots either.

 

This would be a feature request for our team 🚀 I'll pass this along to the team for you - Please provide any feedback or share any context you may have in regards to your use case here!

Do you have any updates about this topic? I need to create a bot using answers from WhatsApp (octopods integration)

Userlevel 3
Badge +4

HI Pedro Genezez It’s Mat from the Support Engineering Team 😀

Actually, you can now use Fin in all your chats (including WhatsApp).

You can read more about it here:

https://www.intercom.com/help/en/articles/7120684-fin-ai-agent-explained

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