I’m working on a PC gaming website where visitors often have questions about games, installation, system requirements, and troubleshooting.
For those using Intercom, what’s the best way to organize these types of questions? Would you recommend using a Help Center with separate categories for game information, technical issues, and general FAQs, combined with automated replies for common questions?
I’d also be interested in hearing how other websites use Intercom to reduce repetitive support requests while still providing a good experience for users.