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Can I trigger a Custom Bot programatically?

  • Nov 11, 2021 10:50 PM UTC
  • 6 replies
  • 205 views

Can I trigger a bot chat through code? 

 

Thank you!

Best answer by Eric Fitz

Hey @arjun​ @user1122​ @florencia s​, currently it's only possible to launch a Custom Bot from a button within a website or web app (guide here). This option is not available within a mobile app, nor are there any workarounds on offer.

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6 replies

Eric Fitz
Employee
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  • Eric FitzEmployee
  • Employee
  • Nov 15, 2021 11:44 AM UTC

Hey @florencia s​, can you tell me a little more about your use case here? While it's not possible to trigger a bot entirely programatically, there may be other solutions available to you here.

  • User1122
  • New Participant
  • Nov 16, 2021 7:27 AM UTC

We need this too. @eric f11​ are there plans for implementing this in Intercom mobile SDKs?

Eric Fitz
Employee
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  • Eric FitzEmployee
  • Employee
  • Nov 16, 2021 9:55 AM UTC

Hey @user1122​, can you tell me more about your use case for triggering a Custom Bot programatically?

  • User1122
  • New Participant
  • Nov 16, 2021 11:58 AM UTC

 

Hi @eric f11​ , thanks for the quick response.

 

We have the following screen in our app for long-term apartment rent:

Simulator Screen Shot - iPhone 12 - 2021-11-16 at 13.51.59Touching each button is supposed to open a custom bot specific to each service. Each bot is supposed to enable user to order a service.

 

  • Arjun
  • New Participant
  • Jan 3, 2022 10:43 AM UTC

@eric f11​ We need a similar sort of solution too. Please let us know if this is possible.

Eric Fitz
Employee
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  • Eric FitzEmployee
  • Employee
  • Answer
  • Jan 4, 2022 2:57 PM UTC

Hey @arjun​ @user1122​ @florencia s​, currently it's only possible to launch a Custom Bot from a button within a website or web app (guide here). This option is not available within a mobile app, nor are there any workarounds on offer.

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