Skip to main content
Question

Customer input location to bot logic matching

  • December 14, 2022
  • 1 reply
  • 34 views

Hi i want to query the customer on a location and match that location to a series of follow ups based on the location (city, State, or zip). How can i accomplish this?

Did this topic help you find an answer to your question?

1 reply

Daniel M15
Employee
  • Employee
  • 240 replies
  • December 19, 2022

Hey @franklin​! Daniel from Customer Support Engineering here 🔧 

 

You can filter bots and Outbound content to target users based on their location by adding an audience rule like "City = x, code = y". If you specifically want the user to select the location, you'll need to set up a custom bot and create some reply buttons that will follow up based on the users' choice. You can find more information on how to do this in this Help Center article.

 

Hope this helps 😁


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings