Dataconnectors and workflows for external api integration and send a note | Community
Skip to main content

Dataconnectors and workflows for external api integration and send a note

  • Oct 27, 2025 12:17 PM UTC
  • 2 replies
  • 447 views

Hi,

I would like to implement a workflow which is triggered when a conversation/ticket is created in a specific inbox, that triggers an api configured in data connector to fetch the information. Can this information sent by the api be added as a note to the ticket/conversation as shown below?

How is the dataconnector’s success response data be sent as a note?

 

 

Nov 25, 2025 1:15 PM UTC

hi ​@Vidya Nethi , Seán here from the Intercom engineering support team 👋 

Great question and it is possible. We have a great article in the help centre on Using Custom Objects in Workflows.

Essentially you can use object mapping within the data connector to map the response of the data connector to wither a custom object or an existing one (i.e. a Person or a Conversation).

Then you can use that object attribute values in the workflow like you would other attributes.

    2 replies

    • Vidya Nethi
    • Author
    • New Participant
    • Oct 29, 2025 9:58 AM UTC

    Gentle followup on this request

    Intercom Team
    Forum|alt.badge.img+7

    hi ​@Vidya Nethi , Seán here from the Intercom engineering support team 👋 

    Great question and it is possible. We have a great article in the help centre on Using Custom Objects in Workflows.

    Essentially you can use object mapping within the data connector to map the response of the data connector to wither a custom object or an existing one (i.e. a Person or a Conversation).

    Then you can use that object attribute values in the workflow like you would other attributes.

    Terms & ConditionsAccessibility statement