Duplicate paths in custom bots

  • 14 April 2023
  • 2 replies


I’d like to know if it’s possible to duplicate a path in a custom bot (to reuse it as a basis instead of creating a new one from scratch)


Best answer by Paul M11 17 April 2023, 18:51

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Hey there @Florian Tandar 👋 


Paul here from Intercom Support!


It is not currently possible to duplicate a custom bot pathway but I'd be happy to flag this as a feature request with the product team!

Let me know if you’d like to leave any comments with this request 🙏 . Any further info I can pass along to the product team would be helpful for the request 🙂

Hi Paul - just wondering if this made it to production or is going to any time soon. We’ve just started with Intercom and thought this would be something we could easily do as we have a couple of workflows within the business we want to replicated on Intercom without having to do it all manually for the sake of a couple changes. Any chance it’s coming soon or is available we just can’t see it?