Skip to main content
Answered

Error message when creating a tag


Alondra Pacheco de Anzaldua

Hello Everyone,

I hope someone can help me with this question because I’m feeling a bit stuck.

I’m trying to create a tag—sounds simple, right? Well, apparently not for me! 😅 Every time I click on the check mark to save it, I get an error message at the top that says, "The tag could not be saved."

I’m sure I must be doing something wrong, but I can’t figure out what. If anyone can point me in the right direction or let me know what I might be missing, I’d really appreciate it.

Thanks so much for your time and help! 😊

Best answer by Graziela

Maybe try clearing the cache and then try again. If it doesn't work, the best thing to do is contact support via chat 😀

View original
Did this topic help you find an answer to your question?

4 replies

Trevor
Forum|alt.badge.img+2
  • Active User
  • 25 replies
  • January 28, 2025

Is the tag you’re creating possibly archived already? Maybe check your full list of tags and make sure you don’t have the same tag somewhere, including in your archived space?


Alondra Pacheco de Anzaldua
Trevor wrote:

Is the tag you’re creating possibly archived already? Maybe check your full list of tags and make sure you don’t have the same tag somewhere, including in your archived space?

Thank you for your reply.

 

No, we have very few tags, none are like the one I want to use. 


Graziela
Innovator ✨
Forum|alt.badge.img+2
  • Innovator ✨
  • 43 replies
  • Answer
  • January 29, 2025

Maybe try clearing the cache and then try again. If it doesn't work, the best thing to do is contact support via chat 😀


Alondra Pacheco de Anzaldua
Graziela wrote:

Maybe try clearing the cache and then try again. If it doesn't work, the best thing to do is contact support via chat 😀

Thank you, I was attempting to create the tag thru the app, but I will try it on the browser if that doesn’t work I might have to reach out. 

 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings