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How can I stop certain visitors from spamming my Custom Bots?

  • February 25, 2021
  • 2 replies
  • 107 views
B

We have custom bots on our website that are getting spammed bombed from Middle Eastern and Asian countries. Blocking those visitors is not working. I can't set a rule to not show the messenger without affecting the Messenger for valid visitors. Does anyone have experience with this?

Best answer by Roy

Hello @brian l​ , I hope you are doing well = )

 

You can do the followings:

1) Make some delay before sending a custom bot, Right now it's sending instantly when the visitor opens the web-site.

TimeOnPage2) Stop showing bot in these countries;

3) Install web-site security solutions like - Cloudflare (They have a free plan);

 

Let me know if you have any question about this topic, always happy to help.

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  • Roy
  • Expert User
  • February 26, 2021

Hello @brian l​ , I hope you are doing well = )

 

You can do the followings:

1) Make some delay before sending a custom bot, Right now it's sending instantly when the visitor opens the web-site.

TimeOnPage2) Stop showing bot in these countries;

3) Install web-site security solutions like - Cloudflare (They have a free plan);

 

Let me know if you have any question about this topic, always happy to help.

B
  • Brian L
  • New Participant
  • February 26, 2021

Thanks Roy!

 

We figured out it had to do with our Paid Advertising. We restricted it in the countries where spam was coming from. I also figured out I could restrict those countries/regions through the bot rather than the messenger, which also seemed to do the trick.

 

Appreciate your insight!

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