I'm working on improving the support experience for a PC gaming content website and am considering Intercom for customer communication and self-service support.
The website covers various types of PC gaming content, so visitors may need help finding guides, understanding technical information, or navigating its sections.
I'm wondering how you would structure the Help Center. For example:
- Should articles be grouped by topic or user journey?
- How many categories are ideal for a smaller website?
- What are the best ways to identify common questions?
- Can Fin help visitors find the right information when their questions are vague?
I'd appreciate hearing how others have structured Intercom for a content-focused website.