Is it possible when using round robin to see who is next in the order to receive a chat?
+1Best answer by Roy
Hello @jessica w11 👋 ,
As far as I know, there is no such feature at this time to see who is next in order. May I know a little bit more about your use case?
You can quickly see your team's performance from here:
+7Hello @jessica w11 👋 ,
As far as I know, there is no such feature at this time to see who is next in order. May I know a little bit more about your use case?
You can quickly see your team's performance from here:
Once Round Robin assignment is turned on, new conversations will be assigned to each available teammate in alphabetical order. So to see who's next, just see who last received a conversation and the next teammate in line will be the one below them in alphabetical order 👍
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