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Reassign Closed Tickets Without Changing Status

  • May 29, 2026
  • 1 reply
  • 207 views
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How can I reassign a closed conversation without reopening it?

Currently, if a conversation is assigned to Person A and its status is Closed, reassigning it to Person B automatically changes the status back to Open.

Is there a way to keep the conversation Closed while still changing the assignee?

Best answer by Aleksei O

Hi ​@Vevonülü Ringa !  Could you share more about the result you wish to achieve? May I ask, why you’d like to reassign a closed chat?

 

I don’t know if it can be done without reopening the convo at all, but it should be possible to build automation to handle it with 2 calls: reassign the conversation and then close it. Could that work for you? 

1 reply

Aleksei O
Super User ✨
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  • Aleksei O
  • Super User
  • Answer
  • May 29, 2026

Hi ​@Vevonülü Ringa !  Could you share more about the result you wish to achieve? May I ask, why you’d like to reassign a closed chat?

 

I don’t know if it can be done without reopening the convo at all, but it should be possible to build automation to handle it with 2 calls: reassign the conversation and then close it. Could that work for you? 

Book a free call with me here: https://cal.com/alexeyox/30min
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