It seems that when the custom bot is live the resolution bot does not trigger, so I'd like to know how to get it to work if the custom bot doesn't satisfy the user's questions?
Question
Resolution Bot won't get triggered while Custom Bot is set to live. How can I have them simultaneously running?
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.