Tagging teammate in a notes triggering Slack. | Community
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Tagging teammate in a notes triggering Slack.

  • July 8, 2026
  • 2 replies
  • 204 views
S

We have some team members that are not on Intercom all the time. However, some message do need their input. It would be great to be able to slack teammate when they are mentioned @____ in the notes.

And also, when the chat is assigned to the person.

2 replies

Aleksei O
Super User ✨
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  • Aleksei O
  • Super User
  • July 15, 2026

Hi ​@Sueann ! It’s not possible to achieve this out of the box, but lots can be done using API and third-party integration tools. I’ve just finished a project with a similar deliverable and could help out here as well if you’d like to chat :) 

Book a free call with me here: https://cal.com/alexeyox/30min
S
  • Sueann
  • Author
  • New Participant
  • July 15, 2026

​@Aleksei O Yes that would be super helpful! I booked a time with you this Friday :) THX!

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