Trying to point customers to an existing re-usable bot i've built, but when trying to point people in Series, it just asks to build a new one - not use an existing one.
@user1046 Hi there
You can copy already existing bot flow into the Series as a bot, by choosing (see image below) More > Copy existing messages into Series > and then in the pop-up find the bot you'd like to copy BUT the re-usable bots are currently not in the list, which is strange. I see no reason for this. I see that also the flow of the Bot from a new conversation is not supported.
I came to an idea of how this can be done, but it is only partially. Still, it can not be done for the Re-usable Bot.
I was thinking to duplicate the Re-usable Bot into a regular Outbound Bot (as that can be imported in Series) but this duplication is also not available. BUT it is available for Bots that are triggered from a new conversation (that also can not be added to the Series) - so for them, first you duplicate them and then insert them.
Might help someone...
Cheers @user382 I had a similar thought after reading your first answer. Good to know you still cant copy the reusable bot but there is a slight workaround. I think on this situation, I will have to just build a bot as needed. Thanks for your help.
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.