We are in the process of doing a PoC with Intercom and noticed super slow load times on the Chat bot. Even the main Intercom.com website is showing 20-30s on a click of a custom bot reply before it loads the next set of paths. This make sit unusable. I am worried if Intercom can't get the performance on their own website, what does that mean for their customers. I spoke to a sales person yesterday and she said they were experiencing slowness but should be resolved soon. But unfortunately not.
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Why is Intercom chat box so slow? Is this normal?
Best answer by Eric Fitz
Hey @user2331, I'd suggest you contact our Support team directly about this via the Messenger in your Intercom workspace. They're best placed to help you here!
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