auto-forward eails with PDF attachment?

Question

I have a common use case where customers send email attachments that our service processes for them, but they often send these to our general inbound  support email inbox rather than to a dedicated inbox here they’ll be auto-processed from. Is it possible to set up an Intercom automation that will recognise when an incoming email has a PDF attachment and is from a known customer, and will auto-forward that email with the attachment?

Ebenezer.Laleye · Accepted Answer

Hi @Richard Foxworthy! Ebenezer here from Engineering Support👋.I don’t believe we currently have this functionality butthat's a great suggestion, thank you. Right now, our workflowsarebuilt to detect specific works in the body of a messagebut I can see how it might be helpful to have the ability to check if there is an attachment. Our team would need to investigate the feasibility of implementing this type of functionality, but I'll make sure to share your use-case and any feedback...

Richard Foxworthy · Answer

Thanks Ebenezer - this would be a huge improvement in my Intercom experience if the team can add this functionality.In my situation, its common they simply send the email with an attachment and no text content, so its not possible to identify these kinds of messages via the message content

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