Custom automation workflows (Jira for Tickets - Jira issue comment is added)

Question

I want to switch from basic automation to custom workflows  For example, on the basic automation, I left a Jira .txt file in the commentsAnd I saw the on the intercom:1. link to jira issue2. comment 3. .txt file How can I set up custom automation so that it works the same for me as for basic? Because the standard template cannot display a .txt file and .jpg file on the intercom.​​​​​​​

Jacques Reynolds · Accepted Answer

Hey ​@kDm👋 Jacques here from Support Engineering. I hope all is well with you today.As of right now, ourJiraintegration doesn't support sendingattachmentsfrom Intercom toJirausingCustom Automations. It is supported for theBasic Automationthough.A possible workaround for getting this to work for custom automations would be to host the attachments (jpegs, pdf's, etc.) in the cloud and you they can pass URL links to Jira that would navigate to these images and PDF's.Having this as a built in feature is a great idea though, and one that will hopefully be added soon! You can also check if this feature has been recorded on our Product Wishlist in our Community!You can search and upvote existing requests or create new requests 🙌 Check out the quick guide on how the Product Wishlist works here.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded