Add CX score as an accepted field for the search conversations API

Hi ​@Caroline Levison ,

Currently, the search conversations API has a specific set of accepted fields, and while CX score isn't directly listed as a searchable filter just yet, a humble tip would be to use Webhooks to capture that score the moment a conversation is rated. By listening for the conversation.rating.added topic, you could automatically sync that score to your own database or even save it as a Custom Conversation Attribute in Intercom. Since custom attributes are searchable via the API, this little workaround would let you easily pull all the reports you need within any date range you choose. It’s a bit of an extra step, but it’s a helpful way to get those insights right now while the API continues to evolve.

Hi ​@Caroline Levison 

Just to add here that it used to be true you couldn’t filter in the API by CX score but it is possible since as far back as version v.2.0 (we’re a long way from that at version v.2.15):
 

​@Sean Meade Forum Support Lead - conversation_rating.score isn’t the same as CX score.  I’m after the AI generated one, not the score that the end user gives.

Sorry ​@Caroline Levison I must not have had my coffee that day saying CX is the same at the conversation rating. Nico is right here the CX score is currently not retrievable through the API. Did you know that you can also check if this feature has been recorded on our Product Wishlist in our Community? You can search and upvote existing requests or create new requests 🙌 Check out the quick guide on how the Product Wishlist works here. Note that you must be logged into the Intercom Community to access the Wishlist. You can log in with SSO or log in as a guest at the top right of the page.

Thanks ​@Sean Meade Forum Support Lead .  I thought I had submitted this as an idea (I must have clicked the wrong radio box).   I’ve added it now: 

I added this idea a few weeks ago, but it hasn’t had any traction: