Add CX score as an accepted field for the search conversations API | Community
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Add CX score as an accepted field for the search conversations API

  • February 10, 2026
  • 1 reply
  • 37 views

I want to be able to use the API to search for conversations with a certain CX score within a particular date range. Can you please add CX score to Accepted-Fields? https://developers.intercom.com/docs/references/rest-api/api.intercom.io/conversations/searchconversations#section/Accepted-Fields

1 reply

Nico Magbiray
Innovator ✨
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  • Innovator ✨
  • February 20, 2026

Hi ​@Caroline Levison ,

Currently, the search conversations API has a specific set of accepted fields, and while CX score isn't directly listed as a searchable filter just yet, a humble tip would be to use Webhooks to capture that score the moment a conversation is rated. By listening for the conversation.rating.added topic, you could automatically sync that score to your own database or even save it as a Custom Conversation Attribute in Intercom. Since custom attributes are searchable via the API, this little workaround would let you easily pull all the reports you need within any date range you choose. It’s a bit of an extra step, but it’s a helpful way to get those insights right now while the API continues to evolve.