Update internal notes via API | Community
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Hi Intercom team,

I’m Romain from Ringover, a partner working with clients on Intercom integrations. I’d like to submit a feature request regarding the ability to ⭐️ update internal notes ⭐️ via your API.

Currently, instead of updating the original internal note with new content (e.g. an AI-generated call summary), the API creates multiple separate notes for each update. Since Ringover also sends additional after-call events such as updated notes and tags, this results in a cluttered view within the Intercom workspace.

Being able to update an existing note via API would significantly improve clarity and user experience for our shared clients.

Could you please forward this request to the product team?

Thank you for your collaboration.

Best regards,

Romain 

Hey ​@Romain_D 👋 Jacques here from Intercom Support. I hope all is well today!

Thank you very much for this! I agree this is a great idea and especially for your use case. When you have multiple updates in a Conversation and you want to track them via API, it’s not ideal that the updates are posted in new notes each time. So I’ll definitely flag this and submit it to our R&D Team on your behalf.

Did you know that you can also check if this feature has been recorded on our Product Wishlist in our Community? You can search and upvote existing requests or create new requests. You can check out our guide on how the Product Wishlist works here.

Hi ​@Jacques Reynolds ,

Thanks a lot for the quick reply ! Glad to hear you agree it could be a valuable improvement.
I’ll keep an eye on the wishlist and will definitely upvote 😉

Thanks again for your support and have a great day.

Best,
Romain

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