Using the Article API for callout blocks and collapsible sections

Question

Here are the HTML tags and CSS that intercom’s API supports for Articles - https://developers.intercom.com/docs/guides/help-center/supported-htmlI don’t see callout blocks and collapsible sections which are supported in Intercom’s editor. When I use the API to update my articles (update article endpoint), even if I send the exact CSS that intercom uses for the callout blocks and collapsible sections, it strips them out as those are not on the allowed list. These articles then get published without the callout blocks that were present earlier. How can I preserve callout blocks and collapsible sections? It is a major limitation towards using the API.

Emilygav · Accepted Answer

Hey there ​@Dev Accts, Emily here from Support Engineering at Intercom 👋🏼I'm afraid you're not able to add call-outs via the Articles API as this is not supported, but that does sound like a good idea so I'll flag this with the team 🙏 I can't guarantee a timeline for when/if this will be implemented, but you can keep an eye on ourProduct pagefor updates and new features 👀You can also check if this feature has been recorded on ourProduct Wishlistin our Community 🤔You can search and upvote existing requests or create new requests. Check out the quick guide on how the Product Wishlist workshere.Note that you must be logged into the Intercom Community to access the Wishlist. You can log in with SSO or log in as a guest at the top right of the page.

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