Is it possible to give access to the articles to Claude? | Community
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Answered

Is it possible to give access to the articles to Claude?

  • February 16, 2026
  • 4 replies
  • 72 views
E

The Claude integration has access just to the conversations. It will be good to give access also to the Help Center and The Articles and help us to improve the content.

Best answer by Sean Meade Forum Support Lead

Hi all, thanks for this feedback it is good to know! 

Did you know that you can check if this feature has been recorded on our Product Wishlist in our Community? If enough requests are added to a topic there is a chance it could get picked up by our product team.

You can search and upvote existing requests or create new requests 🙌 Check out the quick guide on how the Product Wishlist works here.

 

Note that you must be logged into the Intercom Community to access the Wishlist. You can log in with SSO or log in as a guest at the top right of the page.

4 replies

D
  • Daniel Mylotte
  • New Participant
  • February 18, 2026

+1 this was the first thing I asked it. I could feed it all my articles if I wanted to lose a day but I don’t.

 

Would be great if I could tell it to explore the gaps between my articles and my user queries.

    Trevor
    Innovator ✨
    Forum|alt.badge.img+4
    • Trevor
    • Innovator ✨
    • March 5, 2026

    Curious how are y’all using the Claude integrations with conversations today? 
    ​@El Capi ​@Daniel Mylotte 

    Trevor Kimball | Support Team Manager
      E
      • El Capi
      • Author
      • New Participant
      • March 5, 2026

      Hi, ​@Trevor. Currently, I’m just asking to Claude how can we improve the way we respond tickets, and also showing our workflows. Then, Claude analyze some tickets of every category and suggest changes to the workflows or to the operators.

      I think Claude could access also the Articles and Reports to understand more about the data and give more context to help us with more automatization.

        S
        Intercom Team
        Forum|alt.badge.img+5

        Hi all, thanks for this feedback it is good to know! 

        Did you know that you can check if this feature has been recorded on our Product Wishlist in our Community? If enough requests are added to a topic there is a chance it could get picked up by our product team.

        You can search and upvote existing requests or create new requests 🙌 Check out the quick guide on how the Product Wishlist works here.

         

        Note that you must be logged into the Intercom Community to access the Wishlist. You can log in with SSO or log in as a guest at the top right of the page.

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